Refund policy

Returns, exchanges and cancellations

We carefully inspect every piece before dispatch. Please read the conditions below before placing your order.

Order cancellation

To request a cancellation, contact us immediately at krishnaloshidh@gmail.com or +91 90740 64676. An order can be cancelled only before it has been dispatched. Once dispatched, it cannot be cancelled.

Damaged, defective, missing or incorrect items

Please contact us within 48 hours of delivery if your order is damaged, defective, incomplete, or different from what you ordered. Include your order number, clear photographs, and an unedited parcel-opening video showing the sealed package, shipping label, product and issue.

After verification, we will arrange a replacement where stock is available. If an approved replacement is unavailable, we will offer an appropriate refund or store credit. Krispaè by K will bear the return shipping cost for an approved damaged or incorrect item.

Exchange eligibility

For an exchange request unrelated to damage or an incorrect item, contact us within 7 days of delivery. The item must be unworn, unused, undamaged, and returned with its original packaging, tags and accessories. Do not send an item back before receiving approval and return instructions from us.

One exchange may be approved per order, subject to stock availability and inspection. The customer is responsible for return and re-shipping charges for an approved preference-based exchange.

Items that cannot be exchanged

Pierced earrings and other hygiene-sensitive items, unless damaged or incorrect
Items showing wear, scratches, perfume, moisture, makeup, alterations or missing parts
Customised or personalised items
Items marked final sale or non-returnable before purchase
Gift cards

Colour and handcrafted variation

Minor variations in colour, stone placement, finish and appearance may occur because of lighting, screen settings and the nature of handcrafted or hand-finished jewellery. These small variations are not considered defects.

Refunds

We do not offer cash refunds for change of mind. Approved refunds for damaged, incorrect or unavailable items are issued to the original payment method after inspection. Banks and payment providers may require additional processing time after the refund is initiated.